In-stock items or dresses

All in-stock items or dresses ordered from us can be cancelled within 24 hours free of charge, no questions asked if the items or dresses have not been shipped.

However, once the items or dresses has been shipped cancellation is not possible.  It would have to be regarded as a RETURN – please read the return policy.

Custom Order dress or dresses

Within 24 hours only

Custom order dress or dresses can be cancelled within 24 hours (1 day) after placement of orders.  We will usually email you an order confirmation and if you change your mind, please email us immediately to cancel. 

Once we’ve processed the order, cancellation fees will apply as below:-

Cancellation Fees

Custom order dress or dresses cannot be cancelled after 24 hours.  

As these are one-off tailor made for you, orders cancelled between 24-72 hours are subject to a handling fee of 10% of the full retail price of that order as production would have been instigated.  

NO REFUND would be given after this 72 hours period as we would have paid our production factory in full and they have a strictly NO REFUND policy.

NO RETURN POLICY – custom made dresses

As your dress is specifically made for you to your dress size and height, we regret that we are unable to offer returns, exchanges or refunds. 

Each piece is handmade especially for you based on the measurements you provided and all items undergo high-grade professional quality control ensuring fabrics and manufacturing are of the highest standards and carefully packaged. Your dress will be the same as the photos on our website.

In the unlikely circumstance that your dress does not fit you, please contact info@monbellebridal.com.au within two (2) days of receiving your order. 

Fortunately, this seldom happens except in cases where brides, bridesmaids or other custom order customers fell pregnant or sick unexpectedly. 

If you inform us as soon as you realized there would be a drastic change in sizes/shapes BEFORE production cut the material, we might be able to help change the size/pattern to fit you with a nominal re-patterning fee of 10%.  If the fabric had been cut, we apologize that we are unable to assist.  

We highly recommend that you try your dress as soon as you receive it.  If for any reason there is a manufacturing fault return postage will be covered by Mon Belle Bridal. 

However, if you have lost or gained weight/size – postage and alterations costs will be charged to you the customer.  You will need to provide updated measurements and images of you in the dress before the dress is returned.  

Any dress being returned must be in its ORIGINAL condition, 

CHANGE OF MIND

Unfortunately we do not refund due to change of mind.

If we haven’t started your dress you are more than welcome to change your order if we could use the fabric to create the new style but we definitely cannot refund as we would have paid our production factory in full and they have a strictly NO REFUND policy.

We also cannot refund you if you feel that dress does not suit you, as the dress was made specifically for you.

FAULTY OR INCORRECT in-stock items or dresses 

Call us +61422036949 OR e-mail:  info@monbellebridal.com.au within two (2) days of receipt  if you receive a damaged, defective or incorrect in-stock item.

– Please provide us with detailed explanation of the problem and we will work with you to rectify the issue.

– We will email you a Return Merchandise Authorization (RMA).  RMA will expire after 7 days and the returns will not be accepted if it is not returned by that time.

– The email would contain information on where returns should be shipped.

To ensure your return is quickly processed, we ask you to do the following:

1. Securely pack all the items you are returning in a single parcel and ship to the address provided in your Return Merchandise Authorization email.
2. Write your return merchandise Authorization number on the outside of the parcel.
3. Returned merchandise must be in ORIGINAL condition – unworn, unwashed, unaltered, and undamaged – and must have all tags intact and still attached.
4. For your protection, please send your return prepaid via a shipping carrier that offers parcel tracking.  Please be sure to keep your receipt. We cannot guarantee exchange or refunds for returns sent via a non-trackable method that are not received by us.

Return for exchange:

1. You will be responsible for return shipping charges.
2. Upon validation of the returns, we will ship the replacement item if in-stock free of shipping charges to you immediately.  If the item is not in stock, a refund will be processed.

Return for refund:

1. Credits are processed upon verification of the return.
2. Your refund will be processed within two (2) working days of receipt and validation of the problems with the returned item.
3. Refunds would be in the form of a credit back to the original method of payment.

If the items are returned without Return Merchandize Authorisation Number (RMA#), we reserve the right not to accept the return items.

Please ensure that you request Return Merchandize Authorisation Number (RMA#) before you return any items to us.  

The following terms and conditions will apply:-

Conditions for Return and Credit: 

1. Notification of intention to return an item must be done within two (2) days after receipt of the package. 
2. Returns must be shipped within seven (7) days after receipt of Return Merchandize Authorisation Number (RMA#) by trackable shipping method.
3. Returns will not be accepted after your wedding or special event date.
4. Returned merchandise must be in original condition – unworn, unwashed, unaltered, and undamaged – and must have all tags intact and still attached.
5. You will be responsible for return shipping charges and we cannot guarantee exchange or refunds for returns sent via a non-trackable method that have not been received by us.
6. Your refund will be reduced by a restocking fee equal to 10% of the purchase price.
7. Refunds would be in the form of a credit back to the original method of payment.